Eligibility
Exchanges are allowed only for size or color issues.
We do not accept exchange requests for "change of mind", "didn't like the style", or similar reasons.
Timeframe
Request must be raised within 48 hours of delivery.
Requests submitted after 48 hours will not be entertained under any circumstances.
Product Condition
- Product must be unused and unwashed.
- Original tags must be intact and untampered.
- Product must be returned in its original brand packaging.
Exchange Limit
Only one exchange attempt is allowed per order.
If the desired size or color is out of stock, we will issue TRY ONCE NOW store wallet credit instead.
How to Request an Exchange
- Contact Support: Email us at support@tryonce.in within 48 hours of delivery.
- Share Order Details: Include your order ID and the reason for exchange (size or color needed).
- Ship the Product: Pack it safely with tags intact. We will provide pickup or shipping instructions.
- Receive New Product: We will ship the replacement size/color once we receive and inspect the original item.
